Tapasya Kothapally

Using Conversational AI to Engage Customers in the Modern Age

03.28.2024 21:24 PM

The past five years have seen exorbitant growth in the world of conversational engagement. When looking at global technology use, 2021 saw a record high of voice assistant users, finally surpassing 7.5 billion individuals. The most fascinating part of this increase wasn't the number but the regional demographics — while most users previously belonged to developed countries, recent analysis reveals that 50% of voice assistant users are now from developing regions.

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