Janice Antonios

Reducing Churn and Enhancing Retention Through Strategic Onboarding and Implementation

10.03.2024 02:57 AM

Effective onboarding and implementation are key to reducing churn and enhancing retention for both employees and customers. This study examines how structured onboarding processes, starting when a customer commits to a product or service, influence long-term engagement.

Janice Antonios

Reducing Churn and Enhancing Retention Through Strategic Onboarding and Implementation

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