With more than 97% of Americans owning a cell phone and 85% having smartphones, wireless services should be providing more value for their increasingly connected users. Americans are no longer content settling for unreliable, spotty connections at high prices when they have access to a variety of carriers. However, while 35% of Americans are eager to switch carriers, the same majority are hesitant. This is most likely due to the perceived hassle of switching and the uncertainty that another provider will truly be better. While older audiences are less likely to switch compared to younger counterparts, consumers' needs have yet to be met by most wireless providers.
According to research, a large number of American mobile phone users are unhappy with the quality of service they get from their mobile carrier. This dissatisfaction is caused by poor call quality and slow or fluctuating internet connections. In fact, 72% of mobile phone users in America often experience dropped calls. Another 32% experience this multiple times a week, while for some, this problem occurs more frequently than that. Considering how integral smart devices are in our daily lives, consumers need a better solution.
Red Pocket Mobile, a wireless service provider, offers an innovative solution to these issues: it allows its users to choose coverage on any major cellular network - and even change their network coverage if they want. The mobile carrier says it focuses on delivering the best wireless service that surpasses users' expectations.
In addition to providing affordable and personalized plans, the company focuses on supporting customers throughout their journey to stay connected. Red Pocket Mobile's responsive customer service team will handle any inquiries and proactively address customer concerns with valuable online content. This allows customers to feel validated and fully supported if they encounter any issues. Red Pocket Mobile's team sees this as a major contributor to the company's consistently high online ratings and trustworthy reputation.
"At Red Pocket Mobile, we redefine the wireless experience with our commitment to delivering the best services nationwide. We provide uninterrupted coverage, unrivaled savings, and personalized support, which exceed the offerings many competitors have," says Chief Growth Officer Kaisha Barela, "With us, customers don't ever have to compromise on quality to enjoy significant savings. We believe in making customers' wireless experience hassle-free by allowing them to choose any network, keep their number, mobile phone, and pair them with the plan that best fits their needs," she says.
Red Pocket Mobile customers have access to a wide range of wireless plans that are not always available with competitors. The company has monthly plans varying in data and text allowances. They also provide annual plan options for significant savings. Red Pocket Mobile also allows customers to instantly activate their devices with its e-sim technology. Users benefit from a frictionless switching process because of this method.
When they were founded in 2006, Red Pocket Mobile aimed to serve Asian Americans with unbeatable wireless plans and generous international calling features. The company name refers to the Chinese tradition of giving red envelopes of money to loved ones for holidays, weddings, and other important events. Red Pocket Mobile previously offered customers unlimited calling to China and Hong Kong, making them a preferred choice for this demographic. To further provide value to Americans with family abroad, Red Pocket Mobile currently offers free international calling to over 80 countries and an uncapped roaming plan for Canada and Mexico.
In the future, Barela believes that Red Pocket will continue to be the go-to wireless carrier in America for quality and affordable services. She is enthusiastic that the company can grow to become not only America's top mobile brand, but also a global name to be reckoned with.
"Red Pocket Mobile is built on the principles of quality, simplicity, and connectivity. To us, that means ensuring users are always connected to quality service, no matter where life takes them. Our commitment to enhancing the customer experience is grounded in our company's family-oriented values. We want all of our users to be in control of their wireless experience, making every step simple and convenient for themselves and their entire families," she explains.
